Shipping

Orders are processed Mondays – Fridays (excluding Singapore public holidays), pending stock availability and payment.

Dotted Line is not responsible for service transit time, goods lost or damaged in transit or any delays caused by carriers and/ or customs clearance. 

Singapore Shipping 

Free for orders over $100, or flat rate of $3.

For your peace of mind, we use trackable service Singpost Smartpac. Your parcel will be delivered to your doorstep. If no one is at home, it will be delivered to your letterbox. Parcel has to be collected from the post office is mailbox is too full.

Shipping takes approximately 3 - 5 working days from the time you receive your order confirmation. Please add 1 working day for orders received on Friday, Saturday or Sunday.  All delivery times are estimate and subject to delays and capacity constraints. 

Track your parcel using your delivery note number (e.g. SM000000001SG) in your shipping confirmation email.

For urgent orders, please email dorothy@dottedlinestore.com for expedited courier rates.

International Shipping

Free for orders over S$300, or flat rate of S$15.

International deliveries are via Singpost registered mail.

Shipping takes up to 15 working days from the time you receive your order confirmation. All delivery times are estimate and subject to delays and capacity constraints. 

Track your parcel using the registered article (RA) number in your shipping confirmation email. The status is available up to the point the mail leaves Singapore. Further status of your overseas item is available to select destinations. 

For urgent orders, please email dorothy@dottedlinestore.com for expedited courier rates.

Possible Delays

When orders shipped internationally reach the destination country, they may be subject to customs clearance procedures which can cause delays beyond original delivery estimates.

Import Duties & Taxes

International deliveries may incur additional customs and taxes charged by the country the items are entering into. These costs are not covered under the shipping fee you pay Dote. It is the customer’s responsibility to pay for these additional charges in order to receive their shipment.

Refused Shipments

If you refuse a shipment from Dotted Line, you are responsible for the original shipping charges, any Import fees that are incurred on the package, and the cost of returning the package to Dotted Line. This amount will be deducted from your merchandise refund.

Do You Offer In Person Pick Ups?

Please email us at dorothy@dottedlinestore.com and we'll try to work something out.